vSeeBox FAQs

vSeeBox is one of the best-selling TV boxes full of Android. To use our vSeeBox, just plug it into the TV, connect to Wi-Fi or Ethernet, and then you can enjoy the best home entertainment experience ever.

The latest V3 Plus models include: quad-core 64-bit CPU processor, 4GB RAM, 64GB internal storage, Android 11 TV, a new powerful chipset Amlogic 905Y4, supporting 10-bit HDR decoding, up to 8K@60fps, 2R2R dual Wi-Fi 6, up to 867mbps, and LAN network up to 1000mbps.vSeeBox V3 Pro adopts H.265/. Compared with H.264, H.265 image processing technology doubles the data compression ratio under the same video quality, saves 50% of network bandwidth resources, and allows you to watch more smoothly with the same image quality and enjoy a high-quality experience with less buffering.

Here’s what’s vSeeBox V3 Plus new:
1: Multi-track selection
2: Multi-subtitle selection
3: Time shift function

vSeeBox is a legal android device.

You can use it anywhere in the world, you can take it for travelling/road trips as well.

You just need a TV/monitor with an HDMI port and Wi-Fi/Ethernet network connected with vSeeBox. We recommend an over 15 Mbps network with Ethernet for smooth streaming.

Yes absolutely. vSeeBox is highly compatible with the Google Android TV system. We recommend downloading all official apps from Google Play Store to ensure they work properly.

We recommend an over 15 Mbps network with Ethernet for smooth streaming.

You can insert a TF card to order to expand the storage. It supports FAT format with 2GB, 4GB, 8GB, 16GB, 32GB, and 64GB. However, apps must be installed on the device to use (in Apk file).

You can find it with our local distributors or online stores. Please be reminded to find authorized distributors to ensure they are selling genuine products.

Yes, we are an officially authorized seller to resolve any technical issue with your vSeeBox, including remote technical support, replacement, and warranty.

 

We are only responsible for our website's orders because we receive mass messages from our customers daily. We take care of our customers to provide our customers with the best service and exclusive offers.

 

 

With respect, we do not interfere the claims outside our website. We only take care of the order fulfilled from our website: vseeboxus.co

 

When some people report that they purchase from others, and their boxes are unlicensed or prohibited. Some of them even lost contact with the dealer.  Please be aware of who you buy from.

We provide 1 year warranty on our products Elite Ultra, Elite Mini, V5 Pro, V3 Plus, V3 Pro and Elite. If any hardware issues occur, you can contact us for replacement/repair. Here is our email address: vseeboxus.co@gmail.com

The main difference is that the decoding performance and loading speed of vSeeBox V3 Plus have been greatly improved compared with vSeeBox V3 Pro.

Here’s what’s vSeeBox V3 Plus new:

1: Multi-track selection
2: Multi-subtitle selection
3: Time shift function

The main differences between the vSeeBox V3 Plus and V5 Pro models are as follows:

1. Operating System: The V5 Pro is equipped with Android 12.0 OS, while the V3 Plus runs on Android 11.0 OS.
2. Remote Control: The V5 Pro features a larger Bluetooth Voice Remote, whereas the V3 Plus may have a different remote design.
3. Storage: The V5 Pro offers 32GB eMMC internal storage, while the V3 Plus may come with 64GB eMMC internal storage.
4. Video Output: The V5 Pro supports 6K@60fps and 4K Ultra HDR output, whereas the V3 Plus supports 4K Ultra HDR output and 8K video decoding output.
5. Processor: The V5 Pro may be powered by a quad-core ARM Cortex-A53 Processor, while the V3 Plus may have a different chipset.
6. Features: The V5 Pro may introduce new features or enhancements compared to the V3 Plus model to provide an advanced and improved user experience.

The main differences between the vSeeBox V5 Pro and V3 Pro models are as follows:

1. Hardware and Performance: The V5 Pro features upgraded hardware specifications such as Android 12.0 OS, a larger Bluetooth Voice Remote, and WiFi 6 support, offering improved performance and connectivity compared to the V3 Pro.
2. Storage Capacity: The V5 Pro comes with 4GB DDR3 RAM and 32GB eMMC internal storage, while the V3 Pro has 4GB DDR3 RAM and 64GB eMMC internal storage.
3. Video Output:The V5 Pro supports 6K@60fps and 4K Ultra HDR output, whereas the V3 Pro supports 4K Ultra HDR output and 8K video decoding output.
4. Processor: The V5 Pro is equipped with a quad-core ARM Cortex-A53 Processor, while the V3 Pro features the Amlogic 905Y4 chipset.

vSeeBox V3 Plus:
- Operating System: Android 11.0 OS
- Chipset: Powerful Amlogic 905Y4 chipset
- Storage: 64GB eMMC Internal Storage
- Video Output: 4K Ultra HDR output and 8K video decoding output
- Features: Intuitive Bluetooth remote

vSeeBox V5 Pro:
- Operating System: Android 12.0 OS
- Storage: 32GB eMMC Internal Storage
- Video Output: 6K@60fps, 4K Ultra HDR output
- Processor: Quad-core ARM Cortex-A53 Processor
- Features: Large Bluetooth Voice Remote

vSeeBox V3 Pro:
- Operating System: Android 11.0 OS
- Storage: 64GB eMMC Internal Storage
- Video Output: 4K Ultra HDR output and 8K video decoding output
- Features: Intuitive Bluetooth remote

vSeeBox Elite:
- Operating System: Android 10.0 OS
- Storage: 128GB eMMC Internal Storage
- Video Output: 6K@60fps, 4K Ultra HDR output and 8K video decoding output
- Features: Parental Control

Each model offers unique features, hardware specifications, and functionalities tailored to different user preferences and needs.

vSeeBox Elite Ultra ($449)
(2025 Newest Model)

• New: Android 12 TV System
• 4 GB DDR3 RAM
• 128 GB eMMC Internal Storage
• Dual-Band Wi-Fi 6 (RTL8822CS 2T2R) & Bluetooth 5.0
• Quad-core ARM Cortex-A53 Processor
• Support 8K@60 fps & 4K Ultra HDR output

Introducing the all-new vSeeBox Elite Mini, a cutting-edge Android TV box designed for 2025 and the latest addition to the vSeeBox Elite lineup. This compact powerhouse delivers top-tier streaming performance by combining powerful hardware with modern software. It supports blazing-fast 6K HDR video, ensuring your movies, sports, and games are displayed in rich detail and vibrant color. Under the hood, the Elite Mini runs Android 12, providing a smooth, responsive interface and access to the Google Play Store for countless apps.

Equipped with 4GB of RAM and 32GB of internal storage, the Elite Mini handles multitasking and large media libraries with ease. Innovative features like built-in Parental Controls and 7-day time-shift playback give you greater flexibility in how you watch, while automatic OTA firmware updates keep the system up to date. In short, the vSeeBox Elite Mini combines future-ready specs and software in a sleek, user-friendly package for an unparalleled home entertainment experience.

Once you have finished adding items to your cart, click the “check out” button on the shopping cart page, and we will guide you through the checkout process.

We haven't opened the payment gateway for a credit card yet. Paypal is the safest payment method for customers with buyer protection so far.
However, would you mind connecting your credit card to Paypal? It only takes 2 mins to set up (Click on the link below).

 

How to Link Credit or Debit Cards to Your PayPal

https://www.paypal.com/c2/webapps/mpp/how-to-guides/link-credit-debit-card?locale.x=en_C2

When you add the product to your cart, move the cursor to the cart icon on the upper right, and click it or click “VIEW CART”. Then you can enter your coupon code and click “Apply coupon”. Confirm the “Cart totals” and “Proceed to checkout”.

💰 Save Big: Get $30 Off Your Purchase with Code "vseeboxus"! 💰

After the order has been confirmed, our team will ship the package within 1-2 business days. All orders are shipped from California to you, and it normally takes 3-5 business days for them to arrive.

Our store offers free shipping, and our warehouse is located in the United States. Please note that customers are responsible for any customs fees or import duties that may apply to international orders. These additional charges are not included in our product prices or shipping costs.

You will receive an order number after submitting your order. After one to two business days, select “Order Tracking” from the menu, enter your  email address and order number, and then press the “Track” button. Alternatively, enter your tracking number  and select “Track.”

The vSeeBox Android TV Box warranty lasts one year. If you have any issues with your vSeeBox Android TV box, please contact our customer support. Initially, our technical support will try its best to assist you in resolving the issue in order to save you time. In the worst-case scenario, if your hardware fails and you are unable to repair it, you may submit the product to us and we will repair it for free within one year. You can still send the item to us for repair at an additional cost if your warranty expires. After the device is restored, you can continue to use the service. During the repair, we will provide you with an account to continue receiving service.

As soon as you place your order, we begin working on it. It is therefore unlikely that we will be able to alter or cancel it. Please get in touch with us if your order was placed within the last 24 hours, and we will try our best to fulfill it.

Our website uses a secure sockets layer (SSL) protocol to encrypt all personal information sent during the checkout process. We do not store any of your payment information.

Thank you for your help first. If the network is indicating "remembered" but not "connected", it means the password error. You can re-connect the network by: 3rd on row home screen - system settings - network - click ok on your wifi network - forgot network.

We suggest shutting it down (power off) if you are not using it. It will release the internal storage and make the box work more smoothly with next usage.

The sleeping mode is for a short period of not using it. The tv box would not be turned off completely for a faster wake-up time.