vSeeBox FAQs

vSeeBox is one of the best-selling TV boxes full of Android. To use our vSeeBox, just plug it into the TV, connect to Wi-Fi or Ethernet, and then you can enjoy the best home entertainment experience ever.

The latest V3 Plus models include: quad-core 64-bit CPU processor, 4GB RAM, 64GB internal storage, Android 11 TV, a new powerful chipset Amlogic 905Y4, supporting 10-bit HDR decoding, up to 8K@60fps, 2R2R dual Wi-Fi 6, up to 867mbps, and LAN network up to 1000mbps.vSeeBox V3 Pro adopts H.265/. Compared with H.264, H.265 image processing technology doubles the data compression ratio under the same video quality, saves 50% of network bandwidth resources, and allows you to watch movies more smoothly with the same image quality and enjoy a high-quality experience with less buffering.

Here’s what’s vSeeBox V3 Plus new:
1: Multi-track selection
2: Multi-subtitle selection
3: Time shift function

vSeeBox is a legal android device. We provide hardware. It is up to customers' choices to install Apps.

As we require, users must also comply with:

Each vSeeBox device sold comes with a signed Disclaimer Notice, clearly stating that the device itself is an empty platform for entertainment purposes. It is designed to host applications that can be downloaded at the user's discretion from various app stores or the internet. We emphasize that the responsibility for selecting and streaming content via these applications rests solely with the user. The customers are advised, through our disclaimer, to ensure that their activities comply with the relevant copyright laws. As such, our product serves merely as a conduit for content and we explicitly deny responsibility for the actions taken by our customers using the device.

You can use it anywhere in the world, you can take it for travelling/road trips as well. 

You just need a TV/monitor with an HDMI port and Wi-Fi/Ethernet network connected with vSeeBox. We recommend an over 15 Mbps network with Ethernet for smooth streaming.

Yes absolutely. vSeeBox is highly compatible with the Google Android TV system. We recommend downloading all official apps from Google Play Store to ensure they work properly.

We recommend an over 15 Mbps network with Ethernet for smooth streaming.

You can insert a TF card to order to expand the storage. It supports FAT format with 2GB, 4GB, 8GB, 16GB, 32GB, and 64GB. However, apps must be installed on the device to use (in Apk file).

The main difference is that the decoding performance and loading speed of vSeeBox V3 Plus have been greatly improved compared with vSeeBox V3 Pro.

Here’s what’s vSeeBox V3 Plus new:

1: Multi-track selection
2: Multi-subtitle selection
3: Time shift function

The main differences between the vSeeBox V3 Plus and V5 Pro models are as follows:

1. Operating System: The V5 Pro is equipped with Android 12.0 OS, while the V3 Plus runs on Android 11.0 OS.
2. Remote Control: The V5 Pro features a larger Bluetooth Voice Remote, whereas the V3 Plus may have a different remote design.
3. Storage: The V5 Pro offers 32GB eMMC internal storage, while the V3 Plus may come with 64GB eMMC internal storage.
4. Video Output: The V5 Pro supports 6K@60fps and 4K Ultra HDR output, whereas the V3 Plus supports 4K Ultra HDR output and 8K video decoding output.
5. Processor: The V5 Pro may be powered by a quad-core ARM Cortex-A53 Processor, while the V3 Plus may have a different chipset.
6. Features: The V5 Pro may introduce new features or enhancements compared to the V3 Plus model to provide an advanced and improved user experience.

The main differences between the vSeeBox V5 Pro and V3 Pro models are as follows:

1. Hardware and Performance: The V5 Pro features upgraded hardware specifications such as Android 12.0 OS, a larger Bluetooth Voice Remote, and WiFi 6 support, offering improved performance and connectivity compared to the V3 Pro.
2. Storage Capacity: The V5 Pro comes with 4GB DDR3 RAM and 32GB eMMC internal storage, while the V3 Pro has 4GB DDR3 RAM and 64GB eMMC internal storage.
3. Video Output:The V5 Pro supports 6K@60fps and 4K Ultra HDR output, whereas the V3 Pro supports 4K Ultra HDR output and 8K video decoding output.
4. Processor: The V5 Pro is equipped with a quad-core ARM Cortex-A53 Processor, while the V3 Pro features the Amlogic 905Y4 chipset.
5. Software Features: The V5 Pro may offer additional features or software upgrades compared to the V3 Pro to enhance the user experience and performance.

vSeeBox V3 Plus:
- Operating System: Android 11.0 OS
- Chipset: Powerful Amlogic 905Y4 chipset
- Storage: 64GB eMMC Internal Storage
- Video Output: 4K Ultra HDR output and 8K video decoding output
- Features: Intuitive Bluetooth remote

vSeeBox V5 Pro:
- Operating System: Android 12.0 OS
- Storage: 32GB eMMC Internal Storage
- Video Output: 6K@60fps, 4K Ultra HDR output
- Processor: Quad-core ARM Cortex-A53 Processor
- Features: Large Bluetooth Voice Remote

vSeeBox V3 Pro:
- Operating System: Android 11.0 OS
- Storage: 64GB eMMC Internal Storage
- Video Output: 4K Ultra HDR output and 8K video decoding output
- Features: Intuitive Bluetooth remote

vSeeBox Elite:
- Operating System: Android 10.0 OS
- Storage: 128GB eMMC Internal Storage
- Video Output: 6K@60fps, 4K Ultra HDR output and 8K video decoding output
- Features: Parental Control

Each model offers unique features, hardware specifications, and functionalities tailored to different user preferences and needs.

vSeeBox Elite Ultra ($449)
(2025 Newest Model)

• New: Android 12 TV System
• New: 15 Premium Fully-Loaded Apps
• Plus: Heat Live, Heat VOD, Heat Ultra, Live Ultra (rewind & pause), Heat Backup
• 21 total apps  
• 4 GB DDR3 RAM
• 128 GB eMMC Internal Storage
• Dual-Band Wi-Fi 6 (RTL8822CS 2T2R) & Bluetooth 5.0
• Quad-core ARM Cortex-A53 Processor
• Support 8K@60 fps & 4K Ultra HDR output
• 7 Days Playback Feature 

 

Once you have finished adding items to your cart, click the “check out” button on the shopping cart page, and we will guide you through the checkout process.

We haven't opened the payment gateway for a credit card yet. Paypal is the safest payment method for customers with buyer protection so far.
However, would you mind connecting your credit card to Paypal? It only takes 2 mins to set up. Guide Here.

When you add the product to your cart, move the cursor to the cart icon on the upper right, and click it or click “VIEW CART”. Then you can enter your coupon code and click “Apply coupon”. Confirm the “Cart totals” and “Proceed to checkout”.

💰 Save Big: Get $30 Off Your Purchase with Code "vseeboxus"! 💰

After the order has been confirmed, our team will ship the package within 1-2 business days. All orders are shipped from California to you, and it normally takes 3-5 business days for them to arrive.

Our store offers free shipping, and our warehouse is located in the United States. Please note that customers are responsible for any customs fees or import duties that may apply to international orders. These additional charges are not included in our product prices or shipping costs.

You will receive an order number after submitting your order. After one to two business days, select “Order Tracking” from the menu, enter your  email address and order number, and then press the “Track” button. Alternatively, enter your tracking number  and select “Track.”

The vSeeBox Android TV Box warranty lasts one year. If you have any issues with your vSeeBox Android TV box, please contact our customer support. Initially, our technical support will try its best to assist you in resolving the issue in order to save you time. In the worst-case scenario, if your hardware fails and you are unable to repair it, you may submit the product to us and we will repair it for free within one year. You can still send the item to us for repair at an additional cost if your warranty expires. After the device is restored, you can continue to use the service. During the repair, we will provide you with an account to continue receiving service.

As soon as you place your order, we begin working on it. It is therefore unlikely that we will be able to alter or cancel it. Please get in touch with us if your order was placed within the last 24 hours, and we will try our best to fulfill it.

Our website uses a secure sockets layer (SSL) protocol to encrypt all personal information sent during the checkout process. We do not store any of your payment information.

Thank you for your help first. If the network is indicating "remembered" but not "connected", it means the password error. You can re-connect the network by: 3rd on row home screen - system settings - network - click ok on your wifi network - forgot network.

We suggest shutting it down (power off) if you are not using it. It will release the internal storage and make the box work more smoothly with next usage.

The sleeping mode is for a short period of not using it. The tv box would not be turned off completely for a faster wake-up time.